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Research Director Service Innovation and Connected Products

Research Director Service Innovation and Connected Products

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IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.


The Research Director role is responsible for our syndicated research, relationships with our strategic clients, and domain expertise of manufacturers' delivery of services and customer service. The role includes supporting our primary and secondary research efforts, business development, and consulting projects related to our coverage of service and customer interactions primarily post-sales, including areas such as customer experience (CX), service life-cycle management (SLM), field service, warranty operations, connected service, product-service systems (such as connected vehicle), and in general, applying technologies to deliver services and manage assets, inventory, and other resources after sales.


Specific areas of coverage:

  • Coverage in after sales service delivery and customer service. Current coverage includes customer and service lifecycles in manufacturing, including CX and UX, field service, and warranty, as well as the impact of connected products on customer engagement and service transformation.
  • Business processes and challenges in manufacturing segments including automotive, aerospace, high-tech equipment/contract manufacturing, consumer electronics, and other discrete manufacturers.



Research and Analysis Includes:


  • Ability to clearly communicate and report analysis and tell our clients what findings mean to their business, including speaking at events.
  • Ability to forecast and publish timely changes to market conditions and ensure research remains relevant to clients
  • Strong analytical skills with attention to detail in data creation, accuracy, and interpretation                              
  • Data Collection using appropriate sources, engaging with industry, and validating and crossing checking to ensure data maps into established research taxonomy
  • Ability to write timely forecasting/competitive analysis/predictions research


Business Development/ Program Growth


  • Revenue retention and growth - build strong relationships with client base
  • Explore revenue opportunities in other types of revenue (honorarium, report sales, consulting) that is supported by domain expertise.
  • Contribution to the financial success of the group
  • Expense management
  • Collaborates with sales and marketing on collateral that supports sales process
  • Identifies new clients and coverage opportunities for team
  • Demonstrates ability to develop new products


  • Bachelor's degree required, MBA a plus
  • 10+ years of previous market research experience and/or experience in the manufacturing industry
  • Demonstrated public speaking skills
  • Advanced skills in MS Word, Excel, PowerPoint, SPSS
  • Excellent interpersonal skills for client inquiry and internal collaboration
  • Excellent documentation skills along with verbal and written communication skills and attention to detail
  • Ability to clearly communicate and report data analysis
  • Demonstrated ability in project management, working under pressure and completing deadlines
  • Ability to forecast and publish timely changes to market conditions
  • Exhibits industry presence and Thought Leadership                                             
  • Ability to travel, including customer conferences and industry events (approx. 15%)
  • Writes documents that are actionable and relevant for the target audience
  • Ability and interest in collaborating in a global environment and team

About IDC:  International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.


IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.