IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.
The Research Director role is responsible for our syndicated research, relationships with our strategic clients, and domain expertise of manufacturers' delivery of services and customer service. The role includes supporting our primary and secondary research efforts, business development, and consulting projects related to our coverage of service and customer interactions primarily post-sales, including areas such as customer experience (CX), service life-cycle management (SLM), field service, warranty operations, connected service, product-service systems (such as connected vehicle), and in general, applying technologies to deliver services and manage assets, inventory, and other resources after sales.
Specific areas of coverage:
Research and Analysis Includes:
Business Development/ Program Growth
About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.