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Senior Client Services Representative

Senior Client Services Representative

Requisition # 
Functional Area 
US-CA-San Mateo
# of Openings 

More information about this job


IDC, the leader in tech market research, is seeking a Senior Client Services Representative (CSR), located in our San Mateo, CA office.  In this integral role, the right candidate will provide personalized customer service and support to the activities of Global Account Managers and a designated major account base. 


Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future!


  • Strong client-facing skills, supporting the activities of a designated major account base and a team of Global Account Managers
  • Proactive pre-sale support of proposal generation
  • Post-sale support of client base including processing and booking of offer
  • Directing of research inquiries, and other activities that clients requests
  • Management and Account Manager support and reporting
  • Maintain client deliverables and reporting
  • Working with Finance and Credit on invoicing
  • support


  • A Bachelor's, Associate's degree or equivalent experience
  • 2-4 years of previous experience as a Customer Service Representative (or commensurate experience)
  • Must be proficient with computer skills, including Microsoft Office suite, and able to learn new software and web-based systems
  • Prior experience with is preferred
  • This position is based in IDC’s San Mateo, CA office location


About IDC:  International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.


IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.