About the Role & Team
At IDC, the world's foremost technology market research and advisory firm, the Product Operations function is the engine that keeps IDC's research product portfolio accurate, accessible, and ready to support the teams that depend on it every day. The Director, Product Operations plays a critical enabling role, ensuring that the operational tools, data, and documentation used by Product Management, Marketing, Pricing, Research, and Sales are maintained with precision and care. In this role, you will lead a team and be the go-to resource for keeping IDC's product catalog, pricing book, fact sheets, and operational systems current and reliable. You will serve as the data steward behind core platforms and implement approved changes, maintaining data integrity, and making sure every team that relies on this information can trust what they see. What makes this role uniquely rewarding is the breadth of teams you support and the direct impact your work has on IDC's ability to operate. When product data is accurate, pricing is consistent, research schedules are up to date, and systems reflect the right structure, Product Managers can focus on strategy, sales teams can quote with confidence, and research teams can deliver on their commitments. You make that possible. If you are someone who takes pride in getting the details right, enjoys working across teams, and finds deep satisfaction in being the person everyone can count on for accurate and well-maintained data and tools, this role is a strong fit.
What You’ll Do
- Maintain Product Catalog Data Accuracy. Serve as the data steward for IDC's product catalog, keeping product records, metadata, descriptions, and attributes current and consistent across internal systems. Implement approved product additions, changes, and retirements as directed by Product Management, and ensure ongoing catalog integrity through regular audits and reconciliation.
- Own the Product Management System (PMS). Serve as the business owner for IDC's Product Management System and related systems of record for product data. Partner with IT to configure and maintain these platforms, including defining business requirements and translating operational needs into clear system specifications that are handed off to IT for implementation. This role will serve as the business lead on any new IT systems projects, representing the needs of Product Operations and cross-functional stakeholders throughout evaluation, requirements gathering, and rollout.
- Maintain Product Taxonomy & SKU Structure. Own and maintain the hierarchical framework used to classify IDC's products (category, subcategory, product type, etc.), making decisions on when to add, retire, or restructure as the portfolio evolves. As product and taxonomy changes occur, define and build the corresponding SKU structures needed to support the core pricing and Product Marketing teams, then maintain the pricing data and documentation as remediation and simplification initiatives are rolled out.
- Maintain Research Reporting & Compliance. Operate and maintain the regular reporting ensuring data is current and accessible to research and leadership teams.
- Maintain Product Documentation & Fact Sheets. Keep product fact sheets, focus forms, and product or program documentation accurate and up to date, reflecting the latest approved product details.
- Support Sales Operations. Implement approved product configurations, pricing structures, and bundling rules into the Configure/Price/Quote (CPQ) system following established workflows. Maintain CPQ data integrity through regular audits and reconciliation with the product catalog, and support Sales Operations in resolving configuration issues and processing updates.
- Product and Portfolio Management Process: Process owner for the portfolio management and product development process executed by the product management team.
- Data standards: Set and enforce naming conventions, attribute schemas, unit-of-measure standards, and hierarchy rules—the “constitution” for how a product is described so that data is consistent whether it’s in the PMS, the ERP, the catalog, or a reporting dashboard.
What You Bring
- Bachelor's degree required in Business Administration, Information Management, Marketing, or a related field.
- Master's degree (MBA or equivalent) is a plus.
- Project management certification (e.g., PMP, PMI, Agile/Scrum) is preferred but not required.
Required Experience
- 10+ years of experience in product operations, business operations, revenue operations, or a closely related function within a B2B environment.
- Demonstrated experience managing product catalogs, pricing governance, or product information systems.
- Experience supporting or coordinating product planning cycles, including cross-functional collaboration with Product Management, Sales, and Finance.
- Prior exposure to Configure/Price/Quote (CPQ) systems (e.g., Salesforce CPQ, Conga, Oracle CPQ) and an understanding of quote-to-cash workflows.
- Thought partnership and support for new technology scoping, implementation, and training.
- Experience in a market research, data, information services, or knowledge-based B2B organization is strongly preferred.
Essential Technical Skills
- Proficiency in Microsoft Excel for data analysis, reporting, and pricing model management.
- Experience with business intelligence or dashboard tools such as Tableau, Power BI, or equivalent platforms.
- Working knowledge of Customer Relationship Management (CRM) platforms, particularly Salesforce, including reporting and data relationships.
- Familiarity with product management or project tracking tools (e.g., Asana, Jira, Monday.com, or similar).
- Comfort with emerging artificial intelligence (AI) tools and a demonstrated willingness to learn and apply AI capabilities in a professional setting.
- Ability to manage and maintain structured documentation systems, including product fact sheets, pricing books, and tool repositories.
Personal Attributes
- Exceptionally organized, with the ability to manage competing priorities and deadlines in a fast-paced, matrixed environment.
- Strong analytical mindset — comfortable translating large volumes of product and usage data into clear, actionable conclusions.
- Collaborative and relationship-driven, with a track record of building trust across diverse teams including Product, Sales, Finance, Marketing, and Research.
- Detail-oriented with a high standard for data integrity, documentation quality, and process consistency.
- Proactive problem-solver who can identify operational gaps and design practical, scalable solutions.
- Adaptable and intellectually curious, particularly open to learning new technologies and ways of working as the business evolves.
- Clear and confident communicator, able to tailor messages for both technical and non-technical stakeholders.
Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
What We Offer
- 15 vacation days (prorated based on start date)
- 12 company-paid holidays
- 6 paid sick days (prorated based on start date; may vary by state)
- Medical, dental, and vision coverage
- 2 floating holidays (prorated based on start date)
- 1 volunteer day
- 401(k) company match (IDC matches 3% on the first 6% of employee contributions)
- Company-paid short-term disability
- Company-paid life insurance
- Company-paid parental leave
Compensation Transparency
At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner.
The expected total annual compensation, depending on location and experience, is between $147,000 – $233,108, inclusive of base salary and variable compensation.
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).
